Revita Customer Service Policy

Thank you for choosing Revita. We will always strive to bring you the best service and the best cleaning possible. Please read our customer service policy carefully, as booking and commencement of work will be considered to be your acceptance of this policy.

Access

Please ensure that access to the property is possible and free from obstructions; in the case of parking please provide details of parking permit or parking restrictions where applicable.

You are responsible for providing access to the property at the scheduled time.

Payment

We accept the following payment methods:

  1. Cash paid to the technician on completion of the service.
  2. Cheque payment on completion of service made payable to “REVITA”.
  3. Direct Bank Transfer or Standing Order. Our bank details will be provided upon request.
  4. Credit cards (subject to transaction fee of 2%).
  5. Debit cards
  6. Surcharges may apply in certain circumstances due to limited or no parking, difficult access or geographical location.

Unless otherwise agreed in writing by Revita, the account is due for payment within 4 weeks from date of completion or invoice date. If payment is not made after 30 days of invoice we reserve the right to start appropriate measures to recover outstanding amounts.


Cancellations


  • Revita reserves the right to cancel an appointment if we fail to receive card details or bank transfer in advance, if required.
  • You may cancel a cleaning visit by giving us at least 24 hours advanced notice.
  • Revita reserve the right to refuse any work if the condition of the property is hazardous to the health and well being of our operatives.
  • Revita has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
  • Promotional offer cannot be combined with other offers or discounts.
  • Promotional offer does not apply for minimum charges

Promotions


  • Promotional offers cannot be combined with other offers or discounts.
  • Promotional offer does not apply for minimum charges
  • Should you have any questions relating to these Redeem conditions please contact us.
  • Surcharges may apply in certain circumstances due to limited or no parking, difficult access or geographical location.

 

Complaints

All services shall be deemed to have been carried out to your satisfaction unless written notice is received by Revita with details of the complaint within 2 working days of the work being completed. We will fully investigate any complaint and attempt to resolve it to your satisfaction, or alternatively to a reasonable standard.

Revita may require entry to the location of the claimplaint within 24 hours to correct the problem.

Although we do not guarantee to remove all stains, if you are not completely satisfied with our cleaning service, we will return and inspect the area concerned. We reserve the right to offer you a re-clean of the affected area to your satisfaction. You must be present at all times during the re-clean process. We also reserve the right to return once only to carry out a re-clean.

If you are still unsatisfied we are happy to give you a full or partial refund, once we have seen evidence of the stain having been completely removed by another cleaner of your choice.

Revita cannot be held responsible for the following:

  1. existing wear or discolouring of fabric, carpet or tiled area becoming more apparent once dirt has been removed.
  2. damage caused as a result of you placing furniture on a damp carpet.
  3. shrinkage of carpets as a result of incorrect or poor fitting.
  4. existing damage to your property in the form of old stains, burns or spillages etc. that cannot be cleaned or removed completely by the cleaning operative using the industry standard cleaning methods.
  5. the dislodging or removal of loose or fragmented grout and tiles.

 

Breakages and Insurance

Revita Cleaning Systems Ltd has public and employer’s liability insurance, which covers articles being worked upon on a liability basis as well as major accidental damage by our technicians. Our certificate of insurance is displayed and viewable at our premises.

Breakages or damages must be reported within 48 hours from our service date. Any claims reported later than 48 hours after the clean cannot be considered. In the event of a claim we will raise the case with our insurers

While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, Revita requests all irreplaceable items (whether of monetary or sentimental value) be stored away during cleaning in your home.

In case of any unreasonable damage we will repair the item at its cost. If the item cannot be repaired we will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from our source upon payment for cleaning services rendered.