Frequently Asked Questions

 

DO I have to empty the room to have it cleaned? 

No, but we do ask that you remove small items such as photo frames, ornaments, lamps etc. We will move on sliders large items such as tables, chairs and sofas and replace them on protective cards and blocks. Please remember that usually we operate as single technicians so if there is a stone table orextremely heavy item that needs to be moved please let us know beforehand.

 

What are those ugly black lines around the skirting boards and under doorways?

If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the skirting board or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. We have special products just for this, which are included in our normal clean.

 

How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market. In fact the Ecosteam system use ingredients that are classed as foodstuffs by the food standards agency. Although don’t ask us to eat it as it tastes horrible! We tried it once.

Do you guarantee your work?

We offer a 100% money-back guarantee. If you are not happy with the service experience you receive from us, we will come back to your location with 1 working day at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to £200 upon request.

Our goal is to provide you with the best service and clean we possibly can.

 

Are you insured?

Yes, but not just liability, which is a legal requirement. We are also insured to work on your carpets and furniture - in insurance speak it's called treatments risk. It's expensive to have but worth it so you know that in the very unlikely event there was a problem you would have recourse with our insurers. It'sworth noting that not all carpet cleaners have this insurance. Insurance companies will only insure companies with trained and certified staff, so a cheap price usually means that not only is the cleaner untrained but also incorrectly or un-insured to work on your furnishings directly. Which is where most of the problems we are called upon to correct start.

 

What process do you use to clean carpets?

We are experienced in all methods of cleaning according to the product manufacturer's recommendations. Most of the carpet cleaning we provide is done with the "van-mounted ecosteam" method where everything stays outside your home or business and the cleaning hose comes through the door. For a list of manufacturers and their cleaning recommendations see below:

http://www.hughmackay.co.uk/carpet_care.html

http://www.axminster-carpets.co.uk/advice/get-the-guide/top-ten-carpet-care-tips/

http://www.ulstercarpets.com/afterCareGuide.asp

 

How long does the carpet take to dry?

The normal drying time is anywhere from 3 to 12 hours depending on soiling. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary. (full stop) – check end of all sentences on this page.

 

I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet manufacturers today recommend professional cleaning at least once per year. The build up of soil and grit in your carpet in combination with foot traffic creates abrasion that wears down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning

 

Should I have my carpet dry cleaned or steam cleaned?

Whichever you want!

As mentioned earlier, most major carpet manufacturers recommend van-mounted hot water extraction as the preferred method. Hot water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.
If you have a situation that requires dry cleaning, we are experienced in various dry cleaning applications and can apply that method for you. Although this often involves using petrochemical derivatives so we like to avoid it as much as possible.

 

Does your cleaning process wet the backing of the carpet?

No, Some of the dry cleaning companies would like you to think that, although our process rinses the carpet deep down which they don’t, moisture does not penetrate the backing of the carpet. With our powerful van-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch. On a summers day drying time can be less than 1 hour.

 

Can you get the pet urine out of my carpet?

Pet odour is a very common problem. We can help you deal with your pet challenges. From minor problems to major headaches we can help find the solution that works best for you.

The problem with pet urine is that it can be much deeper than it first appears. It can easily soak through the backing of the carpet into the underlay underneath. In more severe cases the urine can penetrate into the sub-floor beneath the underlay. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odour problem and can contribute to permanent colour loss of the carpet fibers.

To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odour. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet underlay, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odour.

Left untreated over a period of time pet odour can become absorbed into many of the porous materials in your home. Curtains, upholstered furniture, skirting-boards, even the concrete foundation are just a few of the materials that can absorb these odours.

At Revita we offer a range of solutions to help you with your pet odour problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination.